EU GDPR PRIVACY POLICY 

MYOBODY BALANCE

INTRODUCTION

Myobody Balance is committed to protecting and respecting your privacy. We wish to be transparent regarding how we process your personal information and demonstrate that we are accountable, in accordance with the EU General Data Protection Regulation (EU 2016/679).  It is the intention of this Privacy Policy to explain to you the Privacy Management practices of Myobody Balance in relation to the personal information we collect and process about you.

In accordance with the EU GDPR (2016/679) and the Data Protection Act 2018, Myobody Balance is identified as a Data Controller, there may be occasions, when we are also identified as a Data Processor.

This online Privacy Policy relates to personal information which we collect through our website www.myobodybalance.ie and associated technologies, including personal information which is collected electronically.

By willingly providing personal and other information to us, you are consenting to the terms and conditions of this Privacy Policy.  Please read this policy carefully, as this document sets out the basis on which any personal information, we collect from you, or that you provide to us, will be gathered, and processed by Myobody Balance.

WHO ARE WE?

Myobody Balance was founded in 2023. We are located in Drogheda, Co. Louth, Ireland. Our clinic offers treatments to reduce pain in muscles and joints, from back pain, sprains and strains to running injuries and help with rehabilitation.

HOW WE COLLECT PERSONAL INFORMATION ABOUT YOU

When you browse our website www.myobodybalance.ie we may ask for personal information, such as your name, and email address.  We may also collect information about you when you are on the internet such as the website you came from, IP address, domain types, i.e., co.uk and .com, your browser type, the country where your internet service is located, the pages of our site that were viewed during your visit and search terms you used.  This information is only used for our own research and to improve our service to you. Your IP address is used to gather local broad demographic information. To measure the effectiveness of our online presence, Myobody Balance may use Cookies to determine the path users take on our site and to identify repeat visitors to the website.

We collect personal information from you when you register on our website, either by email, or when you complete and submit any of our online forms.  Additionally, when you subscribe to our newsletters and to our emailing list, we will collect personal information. When you make a booking for any of our services and make a payment, a particular category of personal data is collected and processed. Myobody Balance will also collect personal information relating to our external vendors and suppliers and stakeholders. The categories of personal information that we process in connection with the services and products we provide include, your name, company name, email address, postal address, phone number (s) and any other information that itself can identify or, when tied to the above information, may identify you as a specific individual.

To enable us to provide our services, there may be occasions when it is necessary for us to collect and process special categories of data, particularly personal information relating to your health.  In such circumstances, prior to any collection and processing of this information we will obtain your written explicit consent.

HOW WE USE YOUR PERSONAL INFORMATION

To process your personal information, we are mandated to identify our lawful basis to collect and further process your personal information. In accordance with EU GDPR legislation, we will rely most commonly on the following legal bases to collect and further process your personal information, Consent, Explicit Consent, Contractual Necessity, Legal Obligation, Legitimate Interest, Vital Interest, Public Interest

We may engage with third-party stakeholders and working partners for the following purposes:

To facilitate the delivery of our products and services

To provide the products and services on our behalf

To perform related services or

To assist us in analysing how our products and services are used.

We may process your personal information for more than one lawful basis depending on the specific purpose for which we are using your personal information.

We set out below a description of various ways we process your personal information and details of the legal bases we rely on to do so.  Please note that this is not an exhaustive list of our processing activities.

PURPOSE	CATEGORY OF DATA	LAWFUL BASIS
To register you as a client.	Name, address, phone no, email address	Contractual Necessity
To provide and deliver our services to you.	Name, address, phone no, email address, medical history, informed consent	Contractual Necessity, Consent, Explicit Consent, Legitimate Interest
To reply to enquiries and emails.	Name, address, phone no, email address	Contractual Necessity
To enable you to avail of our services.	Name, Address, Email Address	Contractual Necessity/Legitimate Interest, Consent
To enable us to manage payment services.	Name, Address, Email Address	Contractual Necessity/Legitimate Interest
To manage and administer the use of our services & relationship with customers, clients, suppliers, stakeholders.	Name, Address, Email address	Contractual Necessity/Legitimate Interest, Consent
To comply with our legal obligations.	Name, (possibly, address and email address).	Legal obligation
To register you as a Working Partner/Stakeholder. To keep you updated with our services and to forward our newsletters to you.	Name, Address, email address, phone no	Contractual Obligation/Consent/Legitimate Interest
For the prevention and detection of crime.	Name, email address, phone no	Public Interest, Legal Obligation

  SOURCE OF COLLECTION

You provide personal information to us when you visit our website www.myobodybalance.ie We also collect personal information when you send us an email or send an enquiry. We will collect personal information when you complete and submit any of our online forms. When you make a booking to avail of any of our services, we will collect personal information. Personal information relating to our Vendors, Suppliers, Stakeholders is also gathered and processed by Myobody Balance.

We use the social media platform of Facebook, personal information may be collected through this platform.

DO WE USE COOKIES?

Yes, we use Cookies on www.myobodybalance.ie . Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.  We use Cookies which are necessary to enable core functionality, such as security, network management and accessibility.

Our website also uses Google Analytics and the Facebook Pixel to collect information and to improve our service.  You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer.  If you choose to refuse our cookies, you may not be able to use some portions of the service.  For full information on our use of Cookies, we would refer you to our separate Cookie Policy which you will find on our website www.myobodybalance.ie .

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GOOGLE ANALYTICS

Myobody Balance uses Google Analytics to analyse the performance of www.myobodybalance.ie. The information Google Analytics gathers using our website’s cookies generates generic reports about the use of our website.  The information generated by the Cookie about your use of the site (including your IP address) will be transmitted to and stored by Google on servers in the U.S.A. Visitors to our website can choose to opt out of the use of Google Analytics by installing the browser plug in https://tools.google.com/dlpagw/gaoptout.

THIRD PARTY SITES

Our service may contain links to other sites.  If you click on a Third-Party link, you will be directed to that site. Please be aware that these third-party sites are not operated by Myobody Balance, we strongly advise you to review the privacy policies of these third-party sites. We do not take any responsibility for the content of privacy policies or practices of any third-party sites or services.

CHILDREN

There may be occasions when it is necessary for us to collect personal information relating to children under the age of 13.  In such circumstances, we ensure that all collection and processing of personal information is conducted in accordance with the explicit consent of Parents and Guardians.

INTERNATIONAL TRANSFERS

It is not the practice of Myobody Balance to actively transfer personal information beyond European territories. However, personal information entered onto our website may be transferred to a server in the United States of America and stored there. 

Please note   that outside the EU and the EEA different standards of data protection might apply. By completing and submitting any online forms on our website, you acknowledge and consent that data may be transferred across international borders, including to countries outside the EU and the EEA.

Myobody Balance ensures that when personal information is transferred outside the EU and the EEA that local data protection standards meet EU GDPR requirements.

HOW WE KEEP YOUR PERSONAL INFORMATION SAFE

Myobody Balance is committed to the protection and security of your personal information.  We use a variety of security technologies and procedures to protect your personal information from, unauthorised use and access, accidental loss, unlawful destruction, alteration, unlawful disclosure.  As effective as security practices are, no physical or electronic system is entirely secure. We cannot guarantee the complete security of our database, nor can we guarantee that information that you supply will not be intercepted while being transmitted to us over the internet.  We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation.  We will continue to revise policies and procedures and review our systems and we will implement additional security features as new technologies become available.  Any transmission of personal information is at your own risk.  When we receive your personal information, we use appropriate security measures to prevent your personal information from being compromised in any way.  When you contact us to ask about your personal information, we may ask you to identify yourself, this is to help protect your personal information.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

 At Myobody Balance, we do not retain personal information for longer than is necessary to enable us to provide our services. Independent Statutory legislation, and Regulatory obligations will influence the retention period of various categories of personal information that we collect and further process. Further information regarding the retention of personal information is detailed in our separate EU GDPR Retention Policy, a copy of which is available upon request.

WHO ARE WE SHARING YOUR PERSONAL INFORMATION WITH?

There may be circumstances when Myobody Balance are legally mandated to share personal information in accordance with Independent Statutory legislation and regulatory requirements.  In addition, there may be circumstances where it is necessary to share personal information with Working Partners and Stakeholders to enable us to provide our products and services efficiently. Myobody Balance will ensure that all Data Sharing Agreements and Contracts have been implemented prior to the sharing of any personal information. Access to personal information to external Stakeholders and Working Partners will only be afforded when a specific legal and lawful purpose (s) has been identified. We detail below a list of our Stakeholders and Working Partners with whom we share personal information for the purposes of providing our services to our clients. This list is, however, not exhaustive:

• IT Provider/Support
• Stripe
• Cliniko
• Fresha
• Sumup
• Revolut
• Physitrack
• Facebook
• Google Analytics

DATA SUBJECT RIGHTS

In accordance with the EU General Data Protection Regulation (EU 2016/679) and the Data Protection Act (2018) you are afforded the following rights in certain circumstances.

Right of Access: You have the right to obtain confirmation from us, whether we process personal information about you and where that is the case, access to the personal data, including the purposes of processing and the categories of personal data concerned.  The recipients or categories of recipients to whom the personal information have been or will be disclosed.  You may also submit a written request for a copy of personal information you believe we may be processing about you.

Right to Rectification: You have the right to the rectification of inaccurate personal information about you without undue delay.

Right to Erasure: You may ask us to delete your personal information, however, this is not an absolute right, and any such request will be considered in accordance with EU GDPR legislation and local legislation.

Right to Restrict & Object: You have the right to restrict and object to Myobody Balance using your personal information.

Right to Data Portability: Upon receipt of your written request, where possible, we can share a digital copy of your personal information with you or another organisation.

HOW YOU CAN CONTACT US

In the event you have any concerns regarding how we process your personal information you can write to our Data Protection Compliance Officer, Myobody Balance, Unit 5 Donore Road Industrial Estate, Drogheda, Co Louth, A92 KV6F Ireland. You can also send an email info@myobodybalance.ie .

The Data Commissioner’s Office can be contacted at: 21 Fitzwilliam Square South, Dublin 2. (Tel No: 00 353 578684800).

CHANGES TO THIS PRIVACY POLICY

We will make changes to this Privacy Policy from time to time, particularly when we make changes regarding how we process your personal information and expand our services.   Details of any changes made will be posted here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it.  By continuing to use our site after we post any such changes, you accept and agree to the privacy policy as modified.

June 2023